Contact Us

If you would like to contact GPL Vault then please click the ‘beacon’ in the bottom right hand corner of your screen. If you don’t see the beacon then please check that it’s not being blocked by any browser extensions.

Points to note:

  1. Our support is for paid subscribers only. So please be sure to log into your account before submitting your ticket. Otherwise you may not receive an answer.
  2. You only need to submit one ticket per issue. We deal with the tickets in date order so bumping your ticket is counter productive because it sends you to the back of the queue.
  3. We aim to respond to you within 24-48 hours but please allow extra time on weekends and public holidays

We sometimes receive tickets telling us that a plugin or theme requires an update. You don’t have to do this – we know already!

Although we aim to update all plugins within 48 hours, the nature of our business as a re-seller means that there might sometimes be a short delay before it appears on our site.

You can also follow us on social media – we are active on Facebook and Twitter.

For your privacy and security we are unable to provide account support on these channels.

PRIVACY NOTICE:

GPL Vault uses Help Scout to manage its support system.

We do NOT use any information submitted to us for marketing purposes.

Please see our privacy policy for further details.