Description
Measure Customer Loyalty Without Leaving Your Forms
The Net Promoter Score question is simple: how likely are you to recommend us, on a scale of 0 to 10? Gravity Forms NPS Survey Add-On lets you ask it inside a form you already know how to build. Respondents pick a number, add a comment if they want to explain the score, and submit. The responses are stored with your other form data, and you review the results in your WordPress dashboard.
That means you can run a satisfaction survey after a purchase, at the end of a support exchange, or on a standalone page linked from an email, without adding a separate survey service to your stack.
What You Get in the Box
- 0-10 rating field that captures the standard NPS scale in a single question.
- Follow-up comment so each score comes with the reason behind it, which is usually the part worth reading.
- Dashboard results that let you see how customers feel about your business without exporting to a spreadsheet first.
- Standard form behavior, so the survey can sit alongside other fields, use your existing styling, and follow the same submission workflow as any other form.
- Entries stay in WordPress, which keeps customer feedback on your own server rather than in a third-party account.
Code You Can Adapt
The add-on is released under the GPL license. You can read the source, adjust labels or markup to fit your theme, and extend it for a specific project. Agencies maintaining several client sites get the same freedom: one add-on, modified where needed, without per-site licensing restrictions on the code itself.
What It Works With
Gravity Forms NPS Survey Add-On extends the Gravity Forms plugin for WordPress. You need Gravity Forms installed on your site, since the survey is built as a form and the responses are managed through the same entries system. If you already use Gravity Forms for contact, registration, or order forms, the NPS survey fits into the workflow you have.
Frequently Asked Questions
Can I collect a written comment along with the score?
Yes. Gravity Forms NPS Survey Add-On pairs the 0-10 rating with a follow-up comment, so you see both the number and the explanation. A 6 with a note about slow delivery tells you far more than a 6 alone.
Where do I see the survey results?
Results appear inside your WordPress dashboard. You do not need an outside reporting tool to check how customers rate your business, because the data lives with your Gravity Forms entries.
Can I place the survey on any page or in any form?
Because the survey is built with Gravity Forms, you can publish it wherever you normally embed a form: a page, a post, or a dedicated feedback page. You can also combine it with other fields, such as a name or order reference, when you want context alongside the score.
